Deposit/ Payment/ Refund Policy
All cake orders 10″ or larger require a deposit. Deposits are not refundable; you can only transfer to another date. If cake is made already the full price of cake is then charged to the credit card on file. If you do not leave a deposit on orders requiring them we will not make the item.
Upon signing a cake order form, you are acknowledging that the cake is made correctly at pick up and is no longer in the bakery’s care. Damages or problems are not the responsibility of the bakery once the item has left the store. We are not responsible for damages to items after they leave the bakery.
We do not accept Personal Checks. Checks are accepted for business and wholesale sales only. All business checks must have a valid ID.
Any bounced check is subject to all fees charged to the bakery plus an additional $25 service fee.
Coupons are not valid on reduced/special items or on holidays.
If you are not satisfied with your purchase, please let us know. All items will be asked to be brought back to the bakery. We will not even contemplate giving credit or a new item without the product you are questioning brought back to us. This policy is stated in store as well.
Thank you for your business ~ Lochel’s Bakery