Deposit/ Payment/ Refund Policy

All cake orders over $49.95 requires a nonrefundable 25% deposit. Deposits are not refundable. As a 1-time courtesy, we will allow deposit transferred to another date provided that new date is given when order is changed. Deposits can be transferred for up to 90 days as a courtesy only. If cake is made already the full price of cake is, then charged to the credit card on file. If you do not leave a deposit on orders requiring them, we will not make the item.

Upon signing a cake order form, you are acknowledging that the cake is made correctly at pick up and is no longer in the bakery’s care. Damages or problems are not the responsibility of the bakery once the item has left the store.

We do not accept Checks.

All wholesale payments are subject to 5% processing fee is a credit card payment is used.

Coupons are not valid on reduced/special items or on holidays.

If you are not satisfied with your purchase, please let us know. All items will be asked to be brought back to the bakery. We will not contemplate giving credit or a new item without the product you are questioning brought back to us. This policy is stated in store as well.

Thank you ~ Lochel’s Bakery